Use of Timber Now Website

The Timber Now website is provided to you free of charge for your personal use subject to these Terms and Conditions and Privacy Policy. By using the Timber Now website you agree to be bound by these Terms and Conditions and our Privacy Policy.

All orders and purchases made on the website will also be governed by the specific Product Terms relevant to each online product that will be stated in the relevant product page or preceding and associated category page.

These terms and conditions do not affect your statutory rights.


We may update these Terms and Conditions  and our privacy policy from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Timber Now website. The changes will apply to the use of the Timber Now website after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Timber Now website. If you continue to use the Timber Now website after the date on which the change comes into effect, your use of the Timber Now website indicates your agreement to be bound by the new Terms and Conditions.


To register with Timber Now you must be over eighteen years of age.

You must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us immediately of any changes to the information that you provided when registering by updating your personal details or speaking to an advisor who will be able to update your details for you.

Password and Security

When you register to use the Timber Now website you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us immediately.

If Timber Now has reason to believe that there is likely to be a breach of security or misuse of the Timber Now website, we may require you to change your password or we may suspend your account in accordance with our liability paragraph below.

Refunds on Promotional Offers

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price and all products involved in the promotion will need to be returned. Your statutory rights are not affected.

Timber Now Site Availability

Although Timber Now aims to offer you the best service possible, Timber Now makes no promise that the services at the Timber Now website will meet your requirements. Timber Now cannot guarantee that the service will be fault free. If a fault occurs in the service you should report by email  at and we will attempt to correct the fault as soon as we reasonably can.

Your access to the Timber Now website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Timber Now will attempt to restore the service as soon as it reasonably can.

Timber Now Liability

The Timber Now website is provided by Timber Now without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

The Timber Now website provides content from other Internet sites that suppliers maintain or resources and while Timber Now tries to ensure that material included on the Timber Now website is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Timber Now will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Timber Now website. Pictures are for illustration purposes only and the actual product may vary from that pictured. If Timber Now is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can. 

In particular, we disclaim all liabilities in connection with the following:

  • incompatibility of the Timber Now website with any of your equipment, software or telecommunications links
  • technical problems including errors or interruptions of the Timber Now website
  • unsuitability, unreliability or inaccuracy of the Timber Now website
  • inadequacy of the Timber Now website to meet your requirements

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Timber Now website. Descriptions are as accurate as possible using manufacturer information and we are not liable for incorrect descriptions.

Nothing in this paragraph applies to Timber Now’s liability in respect of products sold through the Site.

Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made although our online payment gateway service provider takes an instant payment before we have time to review the purchase.

If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our refund policy. If we are unable to contact you, we will treat the order as cancelled. All prices are expressed exclusive of any VAT payable unless otherwise stated.


With the nature of our scope of products delivery charges can become complicated and will be calculated on the cart page. This is the most accurate way to find out charges based on your cart and delivery location.

Delivery rates and fees nationwide are applicable at different values based on your location and accessibility within mainland UK. We deliver to Scotland, Wales and England.

All items must be checked for damages and signed for accordingly with our couriers or our own drivers at time of delivery. Timber Now must also be notified at time of delivery if there is any problems. If items have been signed once condition has been checked upon delivery, than we cannot accept any claims for damages.

Payment Fees

We do not charge payment fees. However, your chosen payment third party payment provider may charge you additional fee’s that Timber Now have no control or liability for. This is an unavoidable cost that the customer has selected by choosing a payment method that incurs a fee such as Klarna.

Returns and Cancelled Orders 

Returns and cancelled orders within 14 days may be subject to a 25% re-stocking charge and any other carriage/collection charges that may be incurred. Returns of special order items are not possible and will be subject to manufacturers stance on this. This is at Timber Now’s discretion and if applicable will provide full details and warning before confirming any returns or cancelled orders. Goods not in a resealable condition, damaged or not in original packaging will be refused. We do not offer a collection facility so please make arrangements for return. Please contact us for a list of items which are not available for return because they are considered specialised or “picked to order”. Returns outside the 14-day period will not be accepted.

Address : TimberNow , 48 Fanton Hall Farm ,Wickford, Essex SS129JF, United Kingdom


Phone : 01268382100

Registered England No: 11500060

VAT Registration Number :  326506414


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