If you wish to return items to us, we ask you to contact the collection or delivering branch by telephone, email or in writing within 7 working days (or 3 days for damaged items) of the collection or delivery date. You will need to quote your invoice or collection/delivery note number so that we can deal with your request promptly.
The collection or delivering branch will discuss your reason for return or refund and will advise the return or refund process accordingly.
If you are returning an unwanted item, it must be in brand new, un-used condition and fit for immediate re-sale. If it is a packaged item, the packaging must be factory sealed, intact and in good condition. We may apply a re-stocking charge, depending on the circumstances and we reserve the right not to accept items for return or refund.
If an item is alleged to be faulty, we may offer a repair, exchange or refund following inspection, where required, by the appropriate manufacturer and their subsequent assessment and report. We reserve the right to apply a re-stocking charge. We are unable to offer return or refund (unless they are found to be faulty by the appropriate manufacturer) on non stock items, goods that have been fitted, goods that have been specially manufactured or where sealed packages have been opened on sensitive electronic goods.