Delivery & Collection Policy

Delivery

With the nature of our scope of products delivery charges can become complicated and will be calculated on the cart page. This is the most accurate way to find out charges based on your cart and delivery location. 

Order Processing Time  1 to 2 

Shipping time  1 to 3 

Delivery rates and fees nationwide are applicable at different values based on your location and accessibility within mainland UK. We deliver to Scotland, Wales and England.

All items must be checked for damages and signed for accordingly with our couriers or our own drivers at time of delivery. Timber Now must also be notified at time of delivery if there is any problems. If items have been signed once condition has been checked upon delivery, than we cannot accept any claims for damages.

if you want cancel order please contact us by email at sales@timbernow.co.uk

Returns and Cancelled Orders 

Returns and cancelled orders within 14 days may be subject to a 25% re-stocking charge and any other carriage/collection charges that may be incurred. Returns of special order items are not possible and will be subject to manufacturers stance on this. This is at Timber Now’s discretion and if applicable will provide full details and warning before confirming any returns or cancelled orders. Goods not in a resealable condition, damaged or not in original packaging will be refused. We do not offer a collection facility so please make arrangements for return.

Please contact us for a list of items which are not available for return because they are considered specialised or “picked to order”. Returns outside the 14-day period will not be accepted.

Address : TimberNow , 48 Fanton Hall Farm ,Wickford, Essex SS129JF, United Kingdom

Email: sales@timbernow.co.uk

Phone : 01268382100

Registered England No: 11500060

VAT Registration Number :  326506414